Shipping policy

Last updated: October 6, 2026

Free shipping

We ship free to business and residential addresses in the contiguous United States (the lower 48 states). Shipping to Alaska, Hawaii, U.S. territories, PO boxes and APO/FPO addresses is quoted separately.

Production and delivery time

Production starts after you approve your digital proof and payment is received. Production and delivery times depend on quantity, material and finish, and we confirm your estimated timeline with your quote. Delivery dates are estimates and are not guaranteed.

Tracking

When your order ships, we email you the carrier and tracking number.

Damaged or missing shipments

Inspect your delivery when it arrives. If cartons are damaged or boxes are missing, note it with the carrier if possible and email sales@customboxus.com within 7 days of delivery with your order number and photos. See our Refund Policy for details.

Address accuracy

Please check your shipping address before approving your order. We are not responsible for delays or losses caused by an incorrect address. Re-shipping costs for returned packages may apply.

International orders

We currently ship only within the United States.

Contact

sales@customboxus.com
+1 (945) 285-7550